Privacy Policy
Privacy Policy
Last Updated: June 2026
Introduction
Carmen ("Carmen", "we", "our", or "us") provides AI-powered executive assistant services through web, mobile, email, voice, and SMS communications.
This Privacy Policy explains what information we collect, how we use it, and the choices available to our users.
By using Carmen, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect:
- Name and contact information
- Mobile phone numbers
- Email addresses
- Account credentials
- Calendar information
- Messages sent to and from Carmen
- Tasks, reminders, and scheduling information
- Device and usage information
- Customer support communications
How We Use Information
We use collected information to:
- Provide Carmen services
- Respond to user requests
- Schedule meetings and reminders
- Send SMS notifications and assistant messages
- Improve service quality and reliability
- Provide customer support
- Protect against fraud, abuse, and unauthorized access
SMS Communications
Users may choose to receive SMS communications from Carmen.
These messages may include:
- Appointment reminders
- Scheduling updates
- Account notifications
- Task reminders
- User-requested assistant communications
Message frequency varies based on user activity.
Message and data rates may apply.
Users may opt out at any time by replying STOP.
Users may request assistance by replying HELP.
Information Sharing
We do not sell personal information.
We may share information with service providers that help us operate the platform, including cloud hosting, messaging providers, analytics providers, and customer support tools.
Information may also be disclosed when required by law or to protect the security of our users and services.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect user information from unauthorized access, disclosure, alteration, or destruction.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
User Rights
Users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of account information, subject to legal requirements
Requests may be submitted using the contact information below.
Third-Party Services
Carmen may integrate with third-party services such as email providers, calendar providers, messaging platforms, and productivity tools. Use of those services is governed by their respective privacy policies.
Children's Privacy
Carmen is not directed toward children under the age of 13 and does not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Contact Us
Questions regarding this Privacy Policy may be directed to: