Terms and Conditions

Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of Carmen ("Carmen", "we", "our", or "us").

By creating an account, accessing, or using Carmen, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the service.

Description of Service

Carmen provides AI-powered executive assistant services, including but not limited to:

• Scheduling assistance
• Calendar management
• Task management
• Email and communication assistance
• SMS notifications and reminders
• Voice and messaging interactions
• Productivity and organizational support

Carmen may use artificial intelligence and automation to provide certain features and responses.

User Responsibilities

You agree to:

• Provide accurate information
• Maintain the security of your account
• Use the service lawfully
• Not interfere with or disrupt the service
• Not use the service to transmit unlawful, harmful, fraudulent, or abusive content

You are responsible for all activity conducted through your account.

SMS Terms

By providing your mobile number and opting into SMS communications, you consent to receive text messages from Carmen.

Messages may include:

• Scheduling notifications
• Appointment reminders
• Account notifications
• Task reminders
• Customer support communications
• User-requested assistant interactions

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may obtain assistance by replying HELP or contacting support.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Artificial Intelligence Disclaimer

Carmen uses artificial intelligence technologies to generate responses, recommendations, reminders, and other outputs.

AI-generated content may occasionally contain inaccuracies, omissions, or errors.

Users should independently verify important information before relying on it.

Carmen is intended to assist users and should not be considered a substitute for professional legal, financial, medical, or other professional advice.

Third-Party Integrations

Carmen may connect with third-party services including email providers, calendar providers, messaging platforms, and productivity applications.

Your use of those services remains subject to the terms and policies of the respective providers.

We are not responsible for third-party services or their availability.

Availability

We strive to provide reliable service but do not guarantee uninterrupted availability.

Services may be modified, suspended, or discontinued at any time without notice.

Intellectual Property

All software, branding, trademarks, content, and technology associated with Carmen remain the property of Carmen or its licensors.

Users are granted a limited, non-exclusive, non-transferable right to use the service in accordance with these Terms.

Limitation of Liability

To the maximum extent permitted by law, Carmen and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to the use of the service.

Our total liability for any claim relating to the service shall not exceed the amount paid by the user to Carmen during the twelve months preceding the claim.

Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding the operation, availability, accuracy, reliability, or fitness of the service for any particular purpose.

Termination

We may suspend or terminate accounts that violate these Terms or that pose security, legal, or operational risks.

Users may discontinue use of the service at any time.

Changes to Terms

We may update these Terms from time to time.

Continued use of Carmen following any update constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Contact Information

Questions regarding these Terms may be directed to: